Hotel restaurants
Bring resident guests, local diners, phone bookings and walk-ins into one service view, while learning which channels create restaurant demand beyond the hotel stay.
Guest arriving next
In progress
Blocked for maintenance
What usually goes wrong
Turn the restaurant into a destination for residents and local diners.
The dining room depends on residents
A strong breakfast service can hide empty lunch and dinner tables. The restaurant needs its own direct route to local diners and travellers outside the property.
Restaurant demand is hard to attribute
Hotel, restaurant, campaign and walk-in activity can blur together, making it difficult to see what actually filled the dining room.
Service still needs one live picture
Resident notes, direct reservations, phone bookings, walk-ins and table changes must reach the same floor team without creating another disconnected diary.
Configured for hospitality restaurants
PlateStack keeps tables, guests, covers and reservations consistent from the public booking page to the live floor plan and reporting.
- Party-size booking with per-table capacity and zones
- Drag-and-drop floor plan with blocked tables and maintenance
- Walk-in logging and a waitlist with quoted times and notifications
- Automatic confirmations, reminders and guest self-service changes
- Average turnaround between seating and completion, per period
- Occasion capture for birthdays and celebrations
- Booking source and conversion reporting per restaurant
Guest books
From your site, the widget, a QR code or the phone - all into the same availability.
Table assigned
Automatically against the live floor plan, or moved by hand in the day view.
Service runs
Status moves from confirmed to seated to completed; the timeline shows what is still to come.
Afterwards
The visit joins the guest's history and, if you want it, triggers a review invitation.
What hotel restaurants gain from one connected view
A direct booking journey for the restaurant
From your site, the widget, a QR code or the phone - all into the same availability.
One live service view for resident and non-resident demand
Automatically against the live floor plan, or moved by hand in the day view.
Clearer visibility into the sources that fill tables
Status moves from confirmed to seated to completed; the timeline shows what is still to come.
Frequently asked
Can we still take phone bookings?
Yes - bookings can be created by your team in seconds and are marked with their source, so online, phone and walk-in volumes stay comparable.
How do guests reach our booking page?
Every restaurant gets its own booking link you can share or use as the Book button on the hotel site. You can also embed the booking journey directly into your own pages with a single snippet, or connect it through the booking API.
Does it handle walk-ins and a waiting list?
Yes. Walk-ins can be logged as they arrive, and guests can be added to a waitlist with a quoted time and notified automatically when a table is ready.
What does a guest receive after booking?
An automatic confirmation, then a reminder timed to how far ahead the reservation was made. Guests can change or cancel their own booking from a link, and your team sees the change straight away.
What do we need to set up before taking reservations?
Opening hours and timezone, your tables and zones with their capacities, any closed dates, and optionally a layout of the real dining room. A guided setup shows exactly what is still missing.
The features doing the work
These connected platform features support the reservation from the first click through service and follow-up.
Bookings & front of house
A live day view, a floor plan that matches your room, and a booking record that stays accurate from the first enquiry to the moment the guest leaves.
Explore →Guest booking page & widget
Every location gets a fast public page, an embeddable widget and a drop-in script - all fed by the same availability engine your team uses.
Explore →Reviews & reputation
Automatic review invitations after a completed visit, with private feedback routed to your team and public reviews routed to the platforms you care about.
Explore →Make your hotel restaurant easier to discover and book
See how PlateStack can connect direct demand, the live floor and guest follow-up for your restaurant.