Reviews & reputation
Reputation is won quietly, after the guest leaves. PlateStack asks at the right moment and sends each answer to the right place.
Invitations at the right moment
A rating gate you control
Reputation reporting
Invitations at the right moment
When a visit is completed, PlateStack waits the delay you configure and then invites the guest to rate it. Opt-outs are respected permanently.
- Configurable delay per location
- Branded email invitation with your own headline and message
- Printable QR codes for tables, rooms and receipts
- Guest opt-out honoured across every future request
A rating gate you control
Set the score at which a guest is offered your public review platforms. Anything below it becomes private feedback for your team, with the guest's contact details so you can make it right.
- Threshold configurable per location
- Private feedback inbox with resolve and internal notes
- Multiple public platforms, ordered the way you want them
Reputation reporting
Track requests sent, opened and completed, average rating over time and where reviews ended up - per location or across the group.
- Request funnel from sent to rated
- Ratings trend and distribution
- Landing-page events by channel and device
What restaurant teams get out of it
More public reviews from guests who enjoyed themselves
Problems heard privately before they are posted
A single view of reputation across locations
Frequently asked
Is this compliant with review platform rules?
Every guest is invited to rate their visit; the gate only decides which follow-up they see. You choose the threshold and which platforms are offered.
Related features
Bookings & front of house
A live day view, a floor plan that matches your room, and a booking record that stays accurate from the first enquiry to the moment the guest leaves.
Explore →Guest booking page & widget
Every location gets a fast public page, an embeddable widget and a drop-in script - all fed by the same availability engine your team uses.
Explore →Analytics & attribution
Booking funnel analytics, first- and last-touch attribution, and conversion tracking pushed to GA4 or Google Tag Manager per location.
Explore →See PlateStack running in your restaurant
We set up a working restaurant with your tables, service hours and booking rules, then walk the guest journey end to end with you.