Hotel groups
Give head office a consistent view across the group and give each property the control it needs to run service locally.
Guest arriving next
In progress
Blocked for maintenance
What usually goes wrong
One operating standard without flattening local differences.
Every property works differently
Separate tools and processes make standards difficult to maintain and comparisons difficult to trust.
Central control can become a bottleneck
Restaurant teams need to adjust service hours, capacity and floor details without waiting for head office.
Group reporting loses context
Roll-up numbers are not useful when leaders cannot move from the group view to the property and restaurant behind them.
Configured for hospitality restaurants
PlateStack keeps tables, guests, covers and reservations consistent from the public booking page to the live floor plan and reporting.
- Organisation, property and location hierarchy
- Shared settings inherited with explicit local overrides
- Roles scoped to the restaurants each person manages
- Location and group-level reservation reporting
- Per-location branding, hours, policies and floor plans
- Public API and booking webhooks for connected systems
Set the standard
Define shared booking rules, branding and operational defaults at organisation or property level.
Adapt locally
Each restaurant overrides only what differs, including hours, capacity, layout and guest-facing details.
Run each service
Local teams work from their own live bookings, floor plan, waitlist and guest records.
Review the group
Leaders compare activity across the organisation, then drill into a property or restaurant.
What hotel groups gain from one connected view
Consistent reservation standards across the group
Define shared booking rules, branding and operational defaults at organisation or property level.
Local control without separate systems
Each restaurant overrides only what differs, including hours, capacity, layout and guest-facing details.
Reporting that moves from group to restaurant
Local teams work from their own live bookings, floor plan, waitlist and guest records.
Frequently asked
Can one property use different rules from the rest?
Yes. Shared defaults can flow down from the organisation or property, while a location can override the settings that genuinely differ.
Can access be limited by property or restaurant?
Yes. Roles and location assignments determine which parts of the group each team member can see and manage.
How does our structure map onto PlateStack?
An organisation holds billing, branding and group-wide defaults, a property represents a hotel or site, and a location is the restaurant guests actually book. Settings are inherited downwards, and the most local value always wins.
What levels of access are available?
Five: full platform access for PlateStack, full access to one organisation, management of a property or restaurant, day-to-day reservation work, and read-only. Every level is enforced in the database, not only in the interface.
Can we connect our own systems?
Yes. Reservation events can be pushed to your own endpoints as they happen, and a booking API lets you check availability, create reservations and retrieve them from your own applications.
The features doing the work
These connected platform features support the reservation from the first click through service and follow-up.
Bookings & front of house
A live day view, a floor plan that matches your room, and a booking record that stays accurate from the first enquiry to the moment the guest leaves.
Explore →Guest booking page & widget
Every location gets a fast public page, an embeddable widget and a drop-in script - all fed by the same availability engine your team uses.
Explore →Reviews & reputation
Automatic review invitations after a completed visit, with private feedback routed to your team and public reviews routed to the platforms you care about.
Explore →Connect your restaurant portfolio
Map PlateStack to your group, properties and dining concepts without taking control away from local teams.