Bookings & front of house
Your team should never have to reconstruct the day from three different screens. PlateStack keeps the diary, the floor and the guest history in one view that updates as the shift runs.
A day view built for a busy shift
Your floor, drawn the way it actually is
Waitlist and guest history
A day view built for a busy shift
The dashboard opens on today: arrivals in time order, current status on every table, and the covers still to come. Completed bookings stay visible until the end of the day so nothing silently disappears mid-service.
- Timeline and list views with sticky headers for long service periods
- Status flow from pending through confirmed, seated and completed
- Automatic completion of bookings that have run past their end time
- Walk-ins logged in seconds and matched to existing guest records
Your floor, drawn the way it actually is
Build the room once with zones, capacities and shapes, then assign bookings to the right space. Availability is calculated against the real layout, not a fixed number of covers.
- Drag-and-drop layout editor with zones and per-resource capacity
- Block a table or section for maintenance without touching the diary
- Conflict guards that stop double-bookings and bookings on blocked dates
Waitlist and guest history
Log a waiting party with a quoted time, notify them when their space opens, and seat them straight into the diary. Every booking and walk-in links back to a guest profile with visit counts, contact details, notes and tags.
- Wait estimates based on current occupancy and typical visit length
- Guest records deduplicated by email, phone or name as bookings arrive
- Notes, tags and special requests carried into the next visit
Guest communication that runs itself
Confirmations and reminders go out automatically, and every send is logged against the booking so your team can see exactly what the guest received.
- Confirmation on booking, reminder before arrival
- Self-service links so guests can cancel or reschedule without calling
- Per-booking email activity log with delivery status
What restaurant teams get out of it
Fewer phone calls during service
No more double-booked tables
A guest history that survives staff turnover
Frequently asked
Can guests change a booking themselves?
Yes. Confirmation and reminder emails include a signed link to a self-service page where the guest can cancel or move their booking within the rules you set.
What happens to bookings nobody closes off?
Bookings that run past their end time are completed automatically, so the diary and your reporting stay accurate even on a chaotic night.
Related features
Guest booking page & widget
Every location gets a fast public page, an embeddable widget and a drop-in script - all fed by the same availability engine your team uses.
Explore →Reviews & reputation
Automatic review invitations after a completed visit, with private feedback routed to your team and public reviews routed to the platforms you care about.
Explore →Analytics & attribution
Booking funnel analytics, first- and last-touch attribution, and conversion tracking pushed to GA4 or Google Tag Manager per location.
Explore →See PlateStack running in your restaurant
We set up a working restaurant with your tables, service hours and booking rules, then walk the guest journey end to end with you.